Account & Privacy
Information about StreamWorks member access, privacy requests, paid content access and support.
StreamWorks member sign-in is used for premium or paid content only. Public pages on this website do not require a member account unless clearly stated.
Your StreamWorks account
StreamWorks uses your email address to manage sign-in and access to premium or paid content.
We may use your email address and account information to:
- confirm that you are signed in;
- check whether you have access to premium or paid content;
- provide support;
- respond to account or privacy requests;
- help keep the site and protected content secure.
Payments
Payments are processed securely by Stripe.
StreamWorks does not store your full payment card number or card security code. Stripe may collect and process payment, billing, fraud-prevention and transaction information in accordance with Stripe’s own terms and privacy policies.
StreamWorks may receive limited payment-related information from Stripe, such as payment status, transaction reference, customer email, product or access details, and information needed to confirm access or provide support.
Information StreamWorks may hold
Depending on how you use premium or paid content, StreamWorks may hold or use:
- your email address;
- your member sign-in identifier;
- premium or paid content access information;
- basic website, playback or session information;
- support messages or privacy requests you send to us;
- technical information needed to operate, secure and troubleshoot the service.
We do not sell your personal information.
Access, correction and deletion requests
You can ask us to provide access to personal information associated with your StreamWorks account. You can also ask us to correct information if you believe it is wrong.
You may request account deletion or deletion of personal information associated with your StreamWorks account.
Some information may need to be retained where required or permitted for legal, accounting, fraud-prevention, security, dispute-resolution, support or service-integrity reasons.
Deleting your StreamWorks account may affect your ability to access premium or paid content.
Request account or data help
Use this page to request:
- account deletion;
- deletion of personal information associated with your StreamWorks account;
- access to personal information associated with your StreamWorks account;
- correction of your personal information;
- other account or privacy help.
Please use the same email address that you use to sign in or purchase access, so we can verify your request.
Premium content access
Premium and paid content is provided for authorised viewers only.
You must not share sign-in details, protected playback links, access methods, or content access with unauthorised users.
StreamWorks may suspend or restrict access if misuse, unauthorised sharing, fraud, security risk, or breach of access terms is suspected.
Streaming, replay and device support
StreamWorks aims to provide reliable access to live and on-demand video. Streaming quality and availability can be affected by your internet connection, browser, device, operating system, third-party services and event production conditions.
Chromecast, AirPlay and other device features may depend on the device, browser, platform and content type. These features are supported where available but may not be available for every stream or device.
Refunds and access issues
If you experience an access or playback issue with paid content, please contact support as soon as possible.
Please include:
- the email address used for access;
- the event or content name;
- your device and browser;
- a short description of the problem.
Refunds, credits or alternative access may be considered where required by law or where StreamWorks determines that a service issue has materially affected access to paid content.
Security
StreamWorks takes reasonable steps to protect account and access information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
No website or internet service can guarantee absolute security, but we aim to use appropriate safeguards for the information we hold.
Contact
For account, access, privacy or support requests, please contact StreamWorks using the contact details provided on this website, or email contact@streamworksnz.live.